Eranova
Agent library

Every agent in the Eranova platform.

Specialized agents for every job across your order-to-cash and payables lifecycle. Each is trained for one task, triggered automatically, and works off the same shipment knowledge graph.

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20M+ shipment events handled annually

Across a network of 50+ logistics service providers

Featured agents

Example agents from our suite, across order-to-cash.

Agent catalog

Browse the full agent suite by lifecycle stage.

[ 02 ]

Shipment Tracking & Lifecycle

Appointment Scheduling

Books carrier pickup and delivery appointments with facilities automatically.

Trigger
When a load is booked and needs a dock appointment.
Action
Contacts the facility, secures available pickup and delivery windows, and updates the load with confirmed times.

Shipment Event Updates

Keeps every load's status and milestones current.

Trigger
When a carrier sends a status update by email, portal, or call, or a milestone changes.
Action
Reads the update, matches it to the load, and syncs the status and milestones to the TMS.

Track & Trace

Proactively chases carriers and vendors for status updates across the shipment lifecycle.

Trigger
When an in-transit load is due for an update or its status has gone stale.
Action
Reaches out to carriers and vendors across channels to request the latest status, then matches the reply to the load and syncs the milestones to the TMS.

Customer Status Requests

Answers customer status requests automatically.

Trigger
When a customer asks where their shipment is.
Action
Reads the request, looks up the current load status, and replies with an update.

Service Failure Monitoring

Escalates shipments drifting toward a service failure.

Trigger
When a shipment shows early signs of a service failure.
Action
Watches every active shipment and escalates service-failure exceptions before they cause impact.

Carrier Compliance Monitoring

Tracks carrier performance against commitments.

Trigger
Continuously, across active and completed loads.
Action
Monitors carrier compliance with pickup and delivery commitments and flags repeat offenders.

Accessorial Detection

Catches accessorials so they are not missed at billing.

Trigger
When communications or documents indicate an accessorial.
Action
Detects accessorial charges such as extra stops and layovers and flags them for billing.

Detention Detection

Flags detention as it happens.

Trigger
When dwell time crosses the detention threshold.
Action
Detects detention from event timing and flags it for billing or dispute.

Remeasurement Detection

Catches reweigh and remeasure events.

Trigger
When a carrier reports a weight or dimension change.
Action
Detects remeasurement and reweigh events and flags the rate impact.

[ 04 ]

AR & AP Automation

Carrier Invoice Matching

Matches carrier invoices to loads and rate cons.

Trigger
When a carrier invoice arrives.
Action
Matches the invoice to the load and rate con and flags mismatches.

AP Invoice Audit

Audits carrier invoices before you pay.

Trigger
When a carrier invoice is matched.
Action
Audits the invoice against the rate con and accessorials and flags every discrepancy before payment.

Cash Application

Applies incoming payments and remittances automatically.

Trigger
When a payment or remittance arrives.
Action
Matches payments and remittances to open invoices and applies cash.

Claims Justification

Builds the evidence to defend claims and disputes.

Trigger
When a claim or dispute is opened.
Action
Assembles the communications and documents from the knowledge graph to justify or defend the claim.

78%

reduction in quote turnaround time

92%

of offline shipment data captured automatically

4x

faster load closeout to cash processing

< 10 wks

average Eranova deployment timeline

Become the Industry Standard.

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