Trust & controls

Autonomous action you can actually trust.

Eranova agents are supervised, auditable, and built to escalate. You control what they can do, you can see everything they did, and your data stays yours, proven at enterprise scale.

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20M+ shipment events handled annually

Across a network of 50+ logistics service providers

99.9%

production uptime SLA

24/7

support across our US and Europe operations

Controls & governance

You stay in control of every action.

This is agent governance: an agent escalating a low-confidence decision to a person instead of guessing. It is separate from the operational service-failure monitoring that runs on your shipments.

  • Human-in-the-loop controls

    Set what agents can do on their own and what needs a person.

  • Low-confidence handoff

    When an agent is not sure, it hands the decision to a person instead of guessing.

  • Full audit trail

    Every action is logged and reviewable: what happened, when, and why.

  • Redundancy

    Built so a single failure does not stall the work.

Model infrastructure

Engineered to enterprise standards.

[01]Redundant by design
Redundant by design

Multi-provider routing avoids dependence on any single model or endpoint.

[02]Enterprise-only access
Enterprise-only access

Partner data is isolated by tenant, on enterprise model tiers only, with no training on your data.

[03]Always current
Always current

New frontier models are supported on release, behind enterprise-proven controls.

Security & data ownership

Your data, your control.

Eranova is the system of action on top of your systems of record. It acts on your data, it does not take ownership of it. Your data stays yours.

Never used for training

We use enterprise model tiers exclusively. Your data is never used to train any AI model.

Your data stays yours

Your data remains your property, set out in our MSA. We act on it, we do not own it.

Encrypted end to end

Your data is encrypted in transit and at rest.

Access controls

Role-based, least-privilege access, with tenant isolation so partner data is never commingled.

FAQ

Trust and controls, answered.

Is AI safe to use with sensitive logistics data?

Eranova encrypts data end to end, isolates each tenant, and contractually prohibits using client data to train models.

Can agentic automation make freight decisions without human approval?

Only where the organization permits it. Human-in-the-loop controls define what can run autonomously and what requires review.

How does AI governance support supply chain accountability?

Every agent action is logged and reviewable, including what happened, when it happened, and why. Teams also set approval and escalation rules.

What happens when an AI agent is uncertain?

It sends the decision to a person instead of guessing, so exceptions can be reviewed before the workflow continues.

How reliable is Eranova's AI platform?

Eranova states that the platform provides encrypted processing, a 99.9% uptime SLA, 24/7 support across the United States and Europe, and automatic model fallback for mission-critical workflows.

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