Freight tracking automation

Know where every load is, without chasing updates.

Eranova's AI agents capture the status updates pouring in from carriers, customers, and portals, match each to the right load, keep your TMS current, and surface at-risk shipments early, so your team stops chasing updates and answering check calls by hand.

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20M+ shipment events handled annually

Across a network of 50+ logistics service providers

Live visibility

Stop chasing status. Start getting ahead.

Know where every load is
Status updates are captured and matched to the load automatically, so the picture is always current.
Keep customers in the loop
Proactive updates and instant answers to where is my load, without your team fielding each one.
Catch problems early
At-risk shipments surface before they become service failures.
Free your team from check calls
The manual status work that fills the day is automated.

The numbers for shipment tracking.

78%

reduction in quote turnaround time

92%

of offline shipment data captured automatically

faster load closeout to cash processing

< 10 wks

average Eranova deployment timeline

Capture and act

From status signal to a load that is always current.

Tracking is one connected flow. Eranova captures the status flood, keeps customers informed, and gets ahead of problems, syncing to your TMS at every step.

Capture & sync

Capture every status signal and keep the load current.

Status updates from carriers, customers, and portals are captured, matched to the right load, and synced to your TMS instantly.

Status capture
Updates from email, portals, and calls are read and structured the moment they arrive.
Communication-to-load matching
Each update is matched to the correct shipment in the TMS.
TMS sync
Status and milestones are written back instantly, so the TMS stays the source of truth.

Customer updates

Keep every customer in the loop, automatically.

Proactive updates go out and status requests are answered automatically, so reps stop fielding check calls one by one.

Customer updates
Milestone and status updates are sent proactively as loads move.
Status-request responses
Where is my load requests are answered automatically with the current status.

Customer status requests answered automatically with the live status of the load

Exceptions

Catch at-risk shipments before they fail.

At-risk shipments are detected and escalated early, so a slipping load becomes a heads-up instead of a service failure.

Exception detection
Every active shipment is watched for early signs of a service failure.
Escalation
At-risk loads are escalated to the right person before they cause impact.

See exception monitoring

Specialized agents

The agents behind shipment tracking.

Each agent runs on the one shared shipment knowledge graph, not as a point tool, so tracking, customer updates, and exception monitoring work as one system.