Global freight forwarder
Freight tracking automation
Know where every load is, without chasing updates.
Eranova's AI agents capture the status updates pouring in from carriers, customers, and portals, match each to the right load, keep your TMS current, and surface at-risk shipments early, so your team stops chasing updates and answering check calls by hand.
20M+ shipment events handled annually
Across a network of 50+ logistics service providers
Live visibility
Stop chasing status. Start getting ahead.
- Know where every load is
Status updates are captured and matched to the load automatically, so the picture is always current.
- Keep customers in the loop
Proactive updates and instant answers to where is my load, without your team fielding each one.
- Catch problems early
At-risk shipments surface before they become service failures.
- Free your team from check calls
The manual status work that fills the day is automated.
The numbers for shipment tracking.
78%
reduction in quote turnaround time
92%
of offline shipment data captured automatically
4x
faster load closeout to cash processing
< 10 wks
average Eranova deployment timeline
Capture and act
From status signal to a load that is always current.
Tracking is one connected flow. Eranova captures the status flood, keeps customers informed, and gets ahead of problems, syncing to your TMS at every step.
Capture & sync
Capture every status signal and keep the load current.
Status updates from carriers, customers, and portals are captured, matched to the right load, and synced to your TMS instantly.
- Status capture
Updates from email, portals, and calls are read and structured the moment they arrive.
- Communication-to-load matching
Each update is matched to the correct shipment in the TMS.
- TMS sync
Status and milestones are written back instantly, so the TMS stays the source of truth.
Customer updates
Keep every customer in the loop, automatically.
Proactive updates go out and status requests are answered automatically, so reps stop fielding check calls one by one.
- Customer updates
Milestone and status updates are sent proactively as loads move.
- Status-request responses
Where is my load requests are answered automatically with the current status.
Exceptions
Catch at-risk shipments before they fail.
At-risk shipments are detected and escalated early, so a slipping load becomes a heads-up instead of a service failure.
- Exception detection
Every active shipment is watched for early signs of a service failure.
- Escalation
At-risk loads are escalated to the right person before they cause impact.
Specialized agents
The agents behind shipment tracking.
Each agent runs on the one shared shipment knowledge graph, not as a point tool, so tracking, customer updates, and exception monitoring work as one system.
Appointment Scheduling
Books carrier pickup and delivery appointments with facilities automatically.
Shipment Event Updates
Keeps every load's status and milestones current.
Track & Trace
Proactively chases carriers and vendors for status updates across the shipment lifecycle.
Customer Status Requests
Answers customer status requests automatically.
Service Failure Monitoring
Escalates shipments drifting toward a service failure.
Carrier Compliance Monitoring
Tracks carrier performance against commitments.
Accessorial Detection
Catches accessorials so they are not missed at billing.
Detention Detection
Flags detention as it happens.
Remeasurement Detection
Catches reweigh and remeasure events.
Success stories
Shipment tracking, in production.
Global logistics service provider
Shipment documents captured at facility scan
Read the story
Global 3PL
POD capture and TMS closeout, automated
Read the story
Global freight forwarder
Catching shipment exceptions before they hit service
Read the story
Major national brokerage
Brokerage-wide inbox triage on autopilot
Read the story
Customs brokerage
6,000+ commercial invoices processed every month
Read the story
Global trade service provider
Trade documents routed to the right bill of lading
Read the story
Customs brokerage
Touchless export filing prep from a shared inbox
Read the story
Customs brokerage
7501 entry prep, matched and pre-filled
Read the storyOrder to cash
See the full lifecycle
Tracking is one stage. Eranova runs the whole lifecycle.
The same platform captures, unifies, acts, and monitors across every stage from the first quote request to final settlement.
[01]Quote to Booking
Quote request intake, rate and quote generation, load creation, carrier tendering, and booking confirmation.
Explore[02]Document Match & Load Closeout
POD, BOL, and rate-con capture, load-doc-charge matching, and discrepancy detection.
Explore[03]AR & AP Automation
Carrier invoice match, AP invoice audit, automatic cash application, and billing and settlement.
ExploreFAQ
Shipment tracking, answered.
What is AI shipment-lifecycle automation?
It uses agents to schedule appointments, capture shipment events, update the TMS, answer status requests, monitor carrier compliance, and flag service risks throughout an active shipment.
Can AI track freight across email, portals, and calls?
Yes. Eranova captures updates from offline channels, matches each update to the right load, and writes structured, timestamped milestones to the TMS.
How can AI improve supply chain shipment visibility?
It brings offline communication and system data into one connected shipment record, giving agents and operators current context for each load.
Can automation send logistics customers shipment updates?
Yes. Status and Tracking agents can respond to customer requests using current shipment data while also updating missing milestones in the TMS.
Can AI detect shipment delays before they happen?
Eranova monitors active shipments for early signs of service failure and alerts operators with context so they can act before the issue reaches the customer.
