A unified shipment source of truth from offline comms

[Before Eranova]

For a global freight forwarder, the truth of each shipment lives in email threads, attached documents, accessorial requests, and service exception notes traded between carriers and shippers. None of it lands in the TMS as structured data, so costs surface only at invoicing, carrier invoices get paid without a real audit, claims go undefended for lack of evidence on hand, and customers hear about delays late.

[What the agents do]

1. 01

   An agent connects to and monitors the org-wide offline channels carrying shipment communication between carriers and shippers.

2. 02

   Offline data (emails, documents, accessorial requests, and service exceptions) is captured as it comes in.

3. 03

   Each item is matched to its corresponding shipment and pushed to an AI-native Shipment Knowledge Graph that unifies a source of truth for the shipment's full lifecycle.

4. 04

   The graph feeds downstream processes: dispute and claims defense, accessorial detection, margin leakage detection, carrier and AP invoice audit, customer-facing visibility, and carrier performance insight.

[Results]