Every shipment watched. Every exception caught early.
Eranova watches every active shipment and surfaces the ones drifting toward a service failure while there is still time to act, so problems reach you before they reach your customer.
20M+ shipment events handled annually
Across a network of 50+ logistics service providers
By the time you notice an exception, it has usually already cost you.
A load goes quiet, a milestone slips, detention starts building, a carrier stops responding. With reps spread across hundreds of shipments, the problem surfaces when the customer calls or the claim lands, not while there was still time to fix it.
Exceptions surfaced before they reach your customer.
Continuous oversight of every active load.
Eranova monitors every active shipment against what should be happening, drawing on the shipment knowledge graph and everything Capture sees. The moment a load drifts toward a service failure it is surfaced and escalated, and an agent can act on it too.
- 01
Watch
Monitor every active shipment against what should be happening, using the shipment knowledge graph as the baseline for what is expected.
- 02
Detect
Flag the loads drifting toward a service failure before it lands: a missed milestone, silence, detention building, a carrier gone dark.
- 03
Escalate
Surface the at-risk load to the right person as soon as it appears, with the context they need to act.
- 04
Act
An agent can act on it as well, chasing the carrier or updating the customer before it becomes a claim.
The signals that mean a load is at risk.
Monitoring is powered by the shipment knowledge graph, which knows what each load should be doing, and by Capture, which sees every signal as it lands. It weighs vendor and lane history and watches external disruptions, so a load heading for trouble surfaces early.
- Missed milestones
- Silence when an update was due
- Late pickup or delivery
- Detention or dwell building
- A carrier gone dark
- Commitments at risk against the plan
- Vendor history
- Lane history
- Flight alerts
- Weather alerts
Your team touches only the loads that need them.
Eranova watches everything and surfaces only what is at risk, so reps spend their time where it matters, protect customer commitments, and catch detention and accessorial issues before they turn into claims.
The continuous loop over the platform.
Monitor is the M in Capture, Unify, Act, Monitor. It watches the shipments the agents run, powered by the same shipment knowledge graph, so oversight is never a separate system bolted on.
Capture
Every signal a shipment generates, captured and matched as it lands.
The knowledge graph
The connected record that knows what each load should be doing.
The agents
The specialized agents that act on the loads Monitor surfaces.
This page covers operational, service-failure exceptions on shipments. For how the agents themselves are governed, with low-confidence handoff to a person and full audit trails, see Controls & governance.
78%
reduction in quote turnaround time
92%
of offline shipment data captured automatically
4x
faster load closeout to cash processing
< 10 wks
average Eranova deployment timeline
