Brokerage-wide inbox triage on autopilot

[Before Eranova]

Across a national desk, every load update, rate request, document, and check call lands in shared inboxes, and reps burn their day reading, sorting, and forwarding mail before they can move freight. Messages get matched to the wrong load or sit unread, owners miss what is theirs, and the work that actually closes shipments waits behind the triage.

[What the agents do]

1. 01

   Connect to the brokerage-wide inboxes that carry inbound load communications.

2. 02

   Classify every inbound message by intent and priority as it arrives.

3. 03

   Match each communication directly to the right house bill of lading or order number.

4. 04

   Route the message to the correct queue, owner, or AI agent.

5. 05

   Automatically kick off specialized agents to perform the work the message requires.

[Results]