Global logistics service provider
Quote to Booking
Quote Monitoring
Tracks quote cycle time and chases outstanding quotes.
What it does
Once a quote leaves a rep's outbox, by email or through a portal, no one is timing how long it sits and follow-up rides on a rep remembering to circle back. Quote Monitoring keeps a live count of every quote awaiting a reply, measures elapsed time per open quote against its expected response window, and builds a working list of the ones that have gone quiet. It surfaces that list to the desk and prompts the responsible rep to follow up, then records each quote's cycle time so the team can see where turnaround drags.
When it runs
It starts the clock the moment a quote is sent and stays on it until a reply lands, tracking elapsed time per open quote. A quote that passes its expected response window unanswered fires a follow-up prompt to the rep who owns it.
Impact
A quote nobody circles back on quietly ages out, and the load gets covered elsewhere before the rep notices it stalled. Quote Monitoring closes that gap by keeping every aging quote in front of the desk and prompting a follow-up while the shipper is still deciding. Because it logs cycle time on every quote, turnaround stops being a guess and becomes a number the team can see, compare across reps and lanes, and work down.
