Global freight forwarder
Shipment Tracking & Lifecycle
Appointment Scheduling
Books carrier pickup and delivery appointments with facilities automatically.
What it does
Every load that needs a dock appointment kicks off phone tag and email back-and-forth with the facility to lock a window, and the confirmed times usually sit in a rep's inbox or notes instead of on the load. The Appointment Scheduling agent contacts the pickup and delivery facilities, works through their available slots, and secures the windows without a rep on the phone. It writes the confirmed pickup and delivery times straight back to the load in your TMS, so dispatch and the carrier are working from booked, current windows.
When it runs
It runs the moment a load is booked and still needs a dock appointment, watching new bookings for the pickup and delivery legs that require a scheduled facility window.
Impact
Booking appointments is some of the most tedious manual work in dispatch, and scheduling that drags is what pushes pickups late and lets detention and dwell start building before the load even moves. Letting the agent secure and confirm windows reclaims that capacity for your team and gets the appointment locked promptly instead of waiting on a callback, which keeps carriers on schedule and protects the delivery commitments your customers are counting on.
Success stories
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