Global freight forwarder
Shipment Tracking & Lifecycle
Track & Trace
Proactively chases carriers and vendors for status updates across the shipment lifecycle.
What it does
When a load goes quiet, the latest status sits with the carrier or vendor who has not sent it, and a rep would have to dial out and ask one load at a time. The Track and Trace agent does the chasing: it pings the carrier or vendor across email, portal, and phone to request the current location and status, then reads the reply, structures it, and writes the pickup, in-transit, or delivery milestone straight to the TMS. It works the gap between updates so a rep never has to place a check call to learn where a load actually is.
When it runs
It fires when an in-transit load is due for an update or its status has gone stale, including when a carrier stays silent past the point an update was expected. The agent then reaches out to pull the status it is missing rather than waiting for it to arrive.
Impact
Outbound check calls are the work that eats a rep's day, and this agent absorbs them, handing ops capacity back to moving freight instead of dialing for locations. Because the agent will not let a load sit unanswered, a stalled shipment is surfaced while there is still time to recover the appointment or reroute, not after the customer calls asking. Every chase that lands current status in the TMS is offline shipment data captured and actioned automatically, which is how you protect the delivery commitments you made on the lane.
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