Billing exceptions caught before settlement

[Before Eranova]

Every load closes out on a packet of documents that arrives across email and other channels, and the billing team has to pull each one, find the matching load, and reconcile it against the TMS by hand. Detention, service exceptions, and accessorials slip through when there is no time to audit every packet line by line, so the carrier eats charges it earned or bills on numbers that do not hold up. The manual audit work piles up right at the point where a load should be turning into cash.

[What the agents do]

1. 01

   Receive inbound document packets directly from the carrier's communication channels and match each packet to its load.

2. 02

   Reconcile the documents in each packet against the TMS so the load record and the paperwork agree before billing.

3. 03

   Detect exceptions on the load, including detention, service exceptions, and accessorials, before billing and settlement.

4. 04

   Surface those exceptions ahead of settlement so the billing team reviews flagged loads instead of auditing every packet by hand.

[Results]